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FAQs / Help

How do I use my Online Tickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the Fort in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

No, we regret we are unable to issue refunds online.  Please speak to us at the Fort on 01273 517622.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Is there wheelchair access?

Yes. All of the Fort’s exhibitions, the Tea Room and the Gift Shop are accessible by wheelchair. However, some of the tunnels and ramparts are not accessible due to the nature of the architecture and building structure. If you require any assistance or clarification, please call ahead on 01273 517622, email us at fortinfo@waveleisure.co.uk or ask a staff member during your visit.

Can I purchase a ticket on the day.

If there are spaces available you can book in person at the Fort on the day, but if we are full, then you cannot. But you can book online for another date.

How can I get in contact with you?

You can call us on 01273 517622 via email at fortino@waveleisure.co.uk or by post:-

Newhaven Fort

Fort Rise

Newhaven

East Sussex

BN9 9DS

What constitutes a “Family” ticket?

A Family Ticket allows entry for 1 or 2 adults and up to 3 children between the ages of 4 and 15. There is no charge for children under 4.

What are the benefits of a Season Ticket?

Season Tickets are valid for one calendar year from the date of purchase and allow unlimited entry to Newhaven Fort during normal seasonal opening hours. They also offer a discount to some special events held outside normal opening hours and allow the holder a discounted admission rate upon presentation at Seaford Museum. Season Tickets are not refundable or transferable.

Trouble with your purchase? Contact Newhaven Fort

info@newhavenfort.org.uk 01273 517622

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.